What can you expect when you stay at Fiveway Apartments?

We are publishing a series of articles which answer questions we have been asked by guests over the last year. Here is the first one.

What type of accommodation are we and is it right for me?

Are we a self-catering offering, a self-service offering or serviced accommodation?

Bed and breakfast or hotel ?

You hear all these terms banded around these days, what do they mean? We cater for the independent traveller. If you want to be greeted by a reception and have someone on call 24 hours a day, we are not for you. If you want to arrive, let yourself in and relax with the minimal of fuss then check us out. In a bright modern apartment with secure fast Wi-Fi and a smart TV you can chill out. You might even have booked an apartment with awesome views across the bay. We provided all high quality bedding and towels. We ask that you don’t take the towels to the beach as we have very red sand which is extremely difficult to get out of white fluffy towels !

If you are not on site what happens if something goes wrong ?

That said if you do have a problem, which occasionally can happen, we are a telephone call away and can usually be on site within minutes to resolve any issues. We have CCTV to constantly monitor the public areas of the building for your safety.

We welcome guests who advise us of anything that does not meet their expectations while they are staying with us. This allows us to put it right while you are there, if possible. Guests who tell us of an issue after they have left do not give us the opportunity to rectify any issues. Things will go wrong. We are human and we employ humans to carry out the many tasks that it takes to provide our very high standards. Until we get to the point of having our operation run by AI enabled robots that have been fully tested, we will make mistakes but constantly work to minimise errors. Please help us to fix and issues you discover.

What about the beds ?

Our guests tell us the most important element of any stay is the bed. Because of this feedback we have UK standard double beds in all our apartments which are firm. Firm is not to everyone’s taste, but it has been proven that they do give you the best night’s sleep. For the third and fourth guests we provide a sofa bed. These, by the very definition, are not as comfy or as wide as a normal bed.

We have a micro climate in the English Rivera so  when it gets hot, we provide fans in the apartments. If you like to travel light we provide hairdryers . You will find a fully equipped kitchens if you choose to cook for your self rather than sample any of the restaurants and cafes within walking distance.

We hope this article has helped you decide if we are the right place for you to spend a relaxing short stay with us on the English Rivera.

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Why Fiveway Apartments ?

elberry apartment

We get asked two  questions quite often, why are you called FiveWay or  what can we expect when we stay with you are. The questions are answered by the five promises we make as a business.

Enterprise Promise

Short stay apartments tailored especially for you

Customer Promise

Business people with young families struggle with their work life balance.

Business travellers are sick and tired of staying in characterless hotels and eating out alone in restaurants every evening.

We provide a safe environment to relax and rejuvenate where your needs will be catered for. When you stay with us you can access our free, fast and secure WiFi to stay in touch with your work.

You can work in comfortable surroundings while your family explore many of the attractions the English Rivera has to offer, and then join them for some quality family time.

If a family member is of the canine variety, we make them welcome too with special treats.

You can stay for one night or 99 , you will always receive a welcome at FiveWay Apartments.Check out availability here https://www.fivewayapartments.co.uk/our-apartments/

You can see the what some of our 2,000  guests say about us on our Facebook page and Booking.com

Product Promise

Comfortable surroundings where you can unwind with awesome sea views.

You can come and go as you please via our keyless lock system never needing to meet a concierge.

You can cook your own food, visit the many restaurants within walking distance or have your online supermarket deliver to the apartments.

We have secure, fast , free WiFi . Dogs are welcome at our apartments and on many of the local beaches.

We are working towards becoming a plastic free environment

Partner Promise

As a partner of FiveWay Apartments we will recommend people to you , advertise you on our web site and in return you will recommend guests to us.

As a portal partner we will use all the relevant promotional material and offers you provide to generate sales.

We will maintain our Genius standard on Booking,com

Social Promise

We are working towards being plastic free to support the UN Goal Number 14 of Life Below Water.

We support the English Rivera BID, Torbay Holiday Helper Network a local charity, and Wild Planet Trust. Check out the things to do here https://www.englishriviera.co.uk/things-to-do

 

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