What can you expect when you stay at Fiveway Apartments?

We are publishing a series of articles which answer questions we have been asked by guests over the last year. Here is the first one.

What type of accommodation are we and is it right for me?

Are we a self-catering offering, a self-service offering or serviced accommodation?

Bed and breakfast or hotel ?

You hear all these terms banded around these days, what do they mean? We cater for the independent traveller. If you want to be greeted by a reception and have someone on call 24 hours a day, we are not for you. If you want to arrive, let yourself in and relax with the minimal of fuss then check us out. In a bright modern apartment with secure fast Wi-Fi and a smart TV you can chill out. You might even have booked an apartment with awesome views across the bay. We provided all high quality bedding and towels. We ask that you don’t take the towels to the beach as we have very red sand which is extremely difficult to get out of white fluffy towels !

If you are not on site what happens if something goes wrong ?

That said if you do have a problem, which occasionally can happen, we are a telephone call away and can usually be on site within minutes to resolve any issues. We have CCTV to constantly monitor the public areas of the building for your safety.

We welcome guests who advise us of anything that does not meet their expectations while they are staying with us. This allows us to put it right while you are there, if possible. Guests who tell us of an issue after they have left do not give us the opportunity to rectify any issues. Things will go wrong. We are human and we employ humans to carry out the many tasks that it takes to provide our very high standards. Until we get to the point of having our operation run by AI enabled robots that have been fully tested, we will make mistakes but constantly work to minimise errors. Please help us to fix and issues you discover.

What about the beds ?

Our guests tell us the most important element of any stay is the bed. Because of this feedback we have UK standard double beds in all our apartments which are firm. Firm is not to everyone’s taste, but it has been proven that they do give you the best night’s sleep. For the third and fourth guests we provide a sofa bed. These, by the very definition, are not as comfy or as wide as a normal bed.

We have a micro climate in the English Rivera so  when it gets hot, we provide fans in the apartments. If you like to travel light we provide hairdryers . You will find a fully equipped kitchens if you choose to cook for your self rather than sample any of the restaurants and cafes within walking distance.

We hope this article has helped you decide if we are the right place for you to spend a relaxing short stay with us on the English Rivera.

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Green Tourism

 

Reducing plastic waste is a popular topic these days and one that is close to our hearts at Fiveway Apartments. Our first step was to support local groups, Living Coasts & Paignton Zoo but we also support The Marine Conservation Society
It’s one thing though to give passive support to these organisations so we have now started to look at what we can do as a company to be more proactive.
We now have a stated goal of reducing the amount of single use plastic we consume. Now we know we aren’t going to be able to do it all overnight but there are changes we can implement swiftly. But it’s not just about making changes to plastics they also have to be cost neutral so that we have to be creative in the way we solve problems!
We are also looking at better sourcing of other consumables like for instance providing Devon Tea, reducing the amount of travel miles.
On our own we can’t change the world but we believe that we have a responsibility to at least do our bit and if we can inspire our guests and suppliers to do the same then that impact will be increased.
If you have any great ideas on how we could implement change then please do share your thoughts with us.

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